We care about your satisfaction as our customer, that's why we accept all change of mind returns for no reason if you are not satisfied with your purchase. All you have to do is let us know within 30 days from the date of delivery and subject to all conditions and exclusions. Please read the following conditions carefully, if you failed to meet all the conditions, OZHut reserves the right to refuse the return or to charge up to 30% restocking fee if the item(s) are not in resellable condition.
It must be lodged within 30 days of delivery;
All returned items must be in new and resellable condition, in their original box;
All packing material, blank warranty cards, instruction manual and accessories must be included when returned;
Any sewn-in or attached labels are still attached;
OZHut is not responsible for any damage caused to the item(s) in transit from customer to our warehouse.
Item is not in Resellable Conditions
If you meet any criteria of the following conditions, OZHut reserves the right to refuse or charge up to 30% restocking fee.
The original outer brown box packaging is missing (if applicable);
The sealed packaging has been opened;
Obvious signs of use;
Label(s) are missing;
Accessories and Parts are missing.
*For all approved return of change of mind, postage charges are the responsibility of the customer and refunds will incur a 10% handling fee or a minimum of AUD$10.00, whichever is higher.
Occasionally, the product(s) you received may have been damaged in transit; is not working properly; having a missing part or defective manufacturing. When this happens, please stop using the affected product(s) immediately and contact our customer service team on 03 9780 1818
For return of damaged and defective product(s), we will pay for the postage fee incurred and send for repair. If it cannot be repaired, we will send you a brand new replacement or otherwise a full refund will be issued. Please read the following conditions carefully and call our customer service for full details before conducting a return.
The damage or defect to the product(s) must be genuine and is not caused by mishandling by customer.
For missing part(s), Please inform our customer service STRICTLY within 30 days from date of delivery. Replacement of part(s) will be declined if failure to do so.
OZHut is not responsible for any consequential or incidental damage resulting from the sale or use of any defective product(s) bought from us. We are only responsible for the monetary value of the product(s) only.
All of our inspections are done by specialists from supplier, if upon inspection, the claim of damages or defectives by customer is found out to be fraudulent or by lack of knowledge on how to use, you will have to:-
pay any postage charges that were incurred;
pay a handling fee of AUD$30.
pay any repairing fee If a repair is needed by you
In rare circumstances, product descriptions may be slightly inaccurate due to new models being released or features being added or removed. If you receive a product from us that is not as described on the website, we will gladly accept your return*. We will pay for the postage of the product sent back to us and you will have the rights to:-
*Items must be returned in original condition, as mentioned above under heading Change of Mind.
request for a full refund;
request to exchange for item as describe (if applicable);
request to exchange to other product(s) with equal value;
request to have an equal amount of store credit.
You can cancel your order anytime you want and request a full refund as long as the order has not been packed and sent. Please contact us as soon as possible if you wish to cancel.
If your order had been packed and left our warehouse, it will be standard change of mind, you will have to pay for the postage to send back to us and refund will incur 10% handling fee or a minimum of AUD$10 will be charged.
*Please note that any returns sent to our office without an RMA number will not be processed. Hence it is very important that you speak to our customer service team and get issued an RMA number before returning a product to us.